Contact Us

We're here to help.

If you have questions about a product, an order, shipping, tracking, returns, refunds, or your shopping experience with RIVELLOAR, please contact our customer support team.

For order-related inquiries, please include your order number and the email address used at checkout so we can locate your order more efficiently.

Customer Support

Email: service@rivelloar.com

We aim to respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume.

Hangzhou Shengke Technology Co., Ltd.

Brand Name: RIVELLOAR

Legal Company Name: Hangzhou Shengke Technology Co., Ltd.

Business Address: Room 802-1570, Building 5, Xixi Development Center, Sandun Town, Xihu District, Hangzhou, Zhejiang, China

Customer Support Email: service@rivelloar.com

Customer Service Phone: +852 67289323

Hotline Service Hours: PDT 9AM–6PM

RIVELLOAR is owned and operated by Hangzhou Shengke Technology Co., Ltd.

Please note that our business registration address may not be the address used for product returns. Do not send returns to the business registration address unless our customer support team specifically instructs you to do so. Approved returns will be provided with the appropriate return warehouse address and instructions.